Contact & Support
We're here to help. Typical response time: 24–48 hours on business days.
Refund Policy
Because reports are generated immediately upon payment, we generally do not offer refunds once reports have been delivered. However, if your reports failed to generate due to a technical error on our end, we will either regenerate them or issue a full refund — no questions asked. Contact us within 7 days of purchase.
Frequently Asked Questions
How long does it take to generate my reports?
Usually 2–3 minutes. If it takes longer than 10 minutes, please contact support.
Can I retake the assessment?
Yes. Create a new assessment from the home page. Each assessment is independent.
What happens to my uploaded documents?
Raw document text is automatically deleted after 90 days. A structured summary derived from your documents may be retained to keep your reports personalized.
How do I cancel my community subscription?
Contact support@myfastfoward.com and we'll cancel it immediately with no penalty.
Is my data shared or sold?
Never. We do not sell your personal data. Read our Privacy Policy for full details.