Refund Policy

Report Bundle — One-Time Purchase ($20)

• Technical failure: If your reports fail to generate due to an error on our side and we are unable to resolve it within 48 hours, you are entitled to a full refund. Contact support@myfastfoward.com with your order ID.
• Duplicate charges: If you were charged more than once for the same order, contact us and we will refund the duplicate charge immediately.
• Unauthorised charge: If you believe your card was charged without your authorisation, contact us immediately and we will investigate and refund where applicable.

Community Subscription ($15/month)

• Free trial: All new subscribers receive a 30-day free trial. No charge is made until day 31. Cancel before day 31 and you will not be billed.
• Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then.
• Refunds after billing: We do not offer prorated refunds for unused days in a billing period. If you believe you were charged in error, contact support@myfastfoward.com within 7 days of the charge and we will review it.

How to Request a Refund

Email support@myfastfoward.com with the subject line "Refund Request" and include:

• Your name and email address used at checkout
• Your order ID (found in your Lemon Squeezy receipt)
• The reason for your request

We aim to respond within 2 business days. Approved refunds are processed by Lemon Squeezy (our merchant of record) and typically appear within 5–10 business days depending on your bank.

Questions

For any questions about this policy, see our full Terms of Service or contact support@myfastfoward.com.